We are here to help with the product
Reach us for account, app, and access questions. Schedules, pay, and care records stay with your agency administrator.
Who to ask
Two places handle support, and the split is clean. Checking here first is usually faster than waiting for a reply that has to redirect you.
Your agency administrator
Your agency owns your records and your schedule. We cannot see or change any of it on your behalf.
- Schedules, shifts, and time off
- Pay, timesheets, and reimbursements
- Client details and care records
- Your employee record and job title
- Training assignments and due dates
Align Care Hub support
We build and run the software. If the product itself is the thing going wrong, it is ours to fix.
- Signing in and password resets
- The mobile app and enrollment links
- Notifications that never arrive
- Uploading documents and file errors
- Deleting your account
Common topics
I cannot sign in or I forgot my password
Use Forgot password on the sign-in screen to get a reset link by email. If it does not arrive, check spam, then email us.
I am a new caregiver without a Mobile ID
Your agency sends an enrollment link when they add you. Open that link on your phone to set up your account. If you did not get it, ask your agency to resend it, or contact us.
Connecting to an agency
Your agency starts the connection and you confirm it in the app. You control which agencies you are linked to and can disconnect from your profile.
Notifications are not arriving
Enable notifications for Align Care Hub in your device settings. Some account and security messages are also sent by email.
Uploading documents
The app may need camera or photo-library access. If you declined earlier, turn that permission on in your device settings.
Contact support
- Hours
- Mon-Fri, 9am-6pm ET
- Typical response
- Within 2 business days
What to include
Your name, your agency, the device and app version, and a short description of what happened. Screenshots help more than anything else.
Do not send in an email
Social Security numbers, bank details, or health information.
Email is not a secure channel. If a question genuinely needs any of these, say so without them and we will arrange a safe way to continue.
Account and privacy
- Delete your accountAfter you confirm by email, deletion follows a 30-day grace period during which you can cancel.
- Privacy Policy
- Terms of Service
Not sure who to ask?
Email us anyway. If it belongs with your agency we will say so in the reply, so you are never left guessing which door to knock on.